All orders are processed within 1-2 weeks (not including weekends or holidays) after you have received a confirmation email.
Shipping charges are calculated at checkout.
Shipping time will depend on what is selected at checkout when placing an order. Shipping times selected will begin after your order has been shipped, not after placing an order.
Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for tracking information to update.
We are not responsible for lost or stolen items once your order has left our studio and is in the hands of the shipping carrier. Please double check email and shipping address before placing an order. If an item is lost or stolen please file a claim immediately with the shipping carrier.
Unfortunately, we do not accept returns or refunds on items as they are all made to order.
You can always contact us with any questions at email@example.com
- Credit / Debit Cards
- Offline Payments
When do you restock your website?To see when our next shop update will be, we recommend following us on Instagram @livinlavietia and checking the bio for the next shop update date. If there is something you'd like to see in the shop update, send us a DM and we'll try to make some of those for you! Dream Melts are restocked as soon as they are cured and ready.
How long will it take for my order to ship out?Order turnaround depends on whether your item is "ready-to-ship" or "made-to-order." Items that are marked "ready-to-ship," such as Dream Melts, stickers, ect will usually take up to 3 business days to be packaged with love and dropped off at the post office, or up to 5 business days if ordered the same day/weekend of a shop update due to high order volumes. Items that are "made-to-order," and custom orders, may take 1 to 2 weeks before it is completed, packaged and dropped off at the post office. "Pre-order" will have the turnaround in the description. If you do not want to wait for "made-to-order" items, we recommend checking our instagram to see when our next shop update will be as these normally include many "ready-to-ship" items. Please note that this does not include transit times. If your order is placed during the holiday season, a holiday, a sale day, or during a shop update/new collection launch, your order may take longer as these are times that we receive many orders at once. If you have any questions as to how long your order will take to be shipped, please email us at firstname.lastname@example.org, and if you have a deadline you need to meet, please email us first to see if it is possible to meet that deadline.
How long will it take to get my order once it's shipped?If you live in the US, orders can take between 1 to 5 days to be delivered once shipped out, although, USPS has been experiencing delays since the beginning of the COVID-19 pandemic. Please visit the USPS website to see their alerts. Note that transit time does not include processing time. Please be patient as the majority of orders do arrive eventually!
How long will it take for me to get my order if I ordered while the shop was on vacation?If the shop is on vacation, there will be a notification at the top of the website and/or note at checkout letting you know when orders will begin processing. Allow up to 1-2 weeksfrom that datefor your order to be shipped out. The day orders begin processing is not the same as the day that the order will be shipped out.